Nigerians experiencing difficulties accessing the Federal Government’s ₦50,000 relief grant can contact designated support channels provided by the National Emergency Relief and Stabilisation Intervention (NERSI).
The Federal Ministry of Humanitarian Affairs and Poverty Reduction has published telephone numbers for beneficiaries who encounter wallet problems, payment difficulties or other issues associated with the programme.
According to the official NERSI FAQ, beneficiaries should contact their designated financial service providers for wallet and payment complaints.
Questions about the overall programme should be directed to the NERSI helpline.
The distinction is important because different organisations are responsible for different parts of the payment process.
Official NERSI payment-provider contact numbers
The government’s published support directory lists the following contacts:
| Payment provider | Official support number |
|---|---|
| ALAT by Wema Bank | 0803 900 3700 |
| MoMo PSB | 671 or 0803 106 7100 |
| NairaGram | 0201 330 0880 or 0201 330 0881 |
| OPay | 0700 888 8328 or 0201 888 8328 |
| NERSI programme | 0700-022-2222 |
Moniepoint is also an approved payment provider.
However, the NERSI FAQ does not list a Moniepoint-specific telephone number in its support directory.
Affected Moniepoint beneficiaries should use the company’s verified official support channels rather than rely on unverified numbers circulating online.
Which complaints should go to payment providers?
The government advises beneficiaries to contact their providers when the problem concerns the mobile wallet or payment.
Such problems may include difficulty accessing the wallet, unsuccessful USSD transactions or uncertainty about a payment notification.
For example, an OPay beneficiary whose NERSI code repeatedly fails should contact OPay through its official support channels.
Similarly, a MoMo PSB beneficiary experiencing difficulties with the wallet should contact MoMo support.
The provider is better placed to investigate technical issues involving its payment platform.
When should beneficiaries call NERSI directly?
The official NERSI helpline handles general questions about the programme.
These may include enquiries about the intervention’s rules, beneficiary selection and suspicious claims made by people pretending to represent the government.
The ministry says no person can add names to the beneficiary list or demand money to facilitate payment.
Consequently, beneficiaries who encounter such offers can report them through the programme’s official support channel.
The published helpline is 0700-022-2222.
What if the USSD code does not work?
The government advises beneficiaries to check their mobile network signal and retry.
If the problem persists, they should contact their designated provider.
The official USSD codes are:
- ALAT by Wema Bank:
*945*23# - MoMo PSB:
*671*0# - NairaGram:
*726*00# - OPay:
*955*20# - Moniepoint:
*5573*27#
Beneficiaries should use the code associated with their provider.
They should not pay anyone claiming to repair the USSD service or accelerate the payment.
What if the beneficiary loses a phone or SIM?
The ministry advises affected individuals to contact their payment providers immediately so their wallets can be protected.
They should then obtain replacement SIM cards with the same phone numbers through their mobile network operators.
The government says money already credited remains in the wallet.
However, beneficiaries should act promptly to reduce the risk of unauthorised access.
They should also avoid disclosing PINs or OTPs to anyone offering to recover their accounts.
What if someone claims the payment was made by mistake?
The official FAQ warns beneficiaries against returning money to strangers who claim that a NERSI payment was accidental.
The ministry identifies such requests as a potential fraud tactic.
Beneficiaries should not transfer money to an unknown person merely because they receive a phone call or message.
Instead, they should contact their designated provider to verify the claim.
Can beneficiaries complain about unauthorised deductions?
Yes.
The government says the full ₦50,000 grant is credited without programme deductions.
Accepting and receiving the support are free.
However, ordinary POS withdrawal charges may apply.
Beneficiaries who believe money has been deducted improperly should contact their provider and request clarification.
They should retain relevant transaction records where available.
How can beneficiaries avoid fake customer-care numbers?
Scammers may circulate telephone numbers or social media accounts claiming to provide NERSI assistance.
Beneficiaries should verify contact information through the official government website or the payment provider’s established channels.
They should never disclose transaction PINs, passwords or OTPs to someone claiming to be a customer-care representative.
The government also warns that genuine NERSI notifications do not contain registration links.
For beneficiaries, the most important step is to contact the payment provider for wallet problems and the NERSI programme helpline for general questions.
This can help them obtain appropriate assistance without exposing their accounts to fraud.