Nigerians experiencing difficulties with the Federal Government’s ₦50,000 relief programme can contact their designated financial service providers for assistance with wallet access, payment confirmation and withdrawal problems.
The Federal Ministry of Humanitarian Affairs and Poverty Reduction has published customer support contacts for institutions participating in the National Emergency Relief and Stabilisation Intervention (NERSI).
The programme provides financial assistance to selected vulnerable Nigerians through mobile wallets operated by approved payment providers.
According to the ministry, beneficiaries may encounter issues involving USSD services, account access or payment transactions.
The government advises affected individuals to contact their assigned financial institutions rather than rely on agents who promise to resolve problems for a fee.
The five approved payment providers are ALAT by Wema Bank, MoMo Payment Service Bank, NairaGram, OPay and Moniepoint.
Official NERSI customer care numbers
The ministry’s detailed FAQ provides contact numbers for four of the five payment providers, while Moniepoint’s support number is also reported in recent coverage of the programme.
| Provider | Customer care number |
|---|---|
| ALAT by Wema Bank | 0803 900 3700 |
| MoMo PSB | 671 or 0803 106 7100 |
| NairaGram | 0201 330 0880 or 0201 330 0881 |
| OPay | 0700 888 8328 or 0201 888 8328 |
| Moniepoint | 0700 700 7000* |
| NERSI programme helpline | 0700-022-2222 |
*The Moniepoint number appears in recent reporting but was not included in the ministry’s detailed FAQ contact list. Beneficiaries should independently confirm it through Moniepoint’s official application or support website before calling.
The ministry advises beneficiaries to contact their designated providers for wallet and transaction problems.
General questions about NERSI should be directed to the programme helpline.
When should you call OPay over NERSI payment?
Beneficiaries assigned to OPay may need assistance if they have accepted the grant but cannot access their wallets.
Other possible issues include unsuccessful USSD sessions, difficulty confirming a balance or problems completing transfers.
The ministry lists *955*20# as the OPay NERSI service code.
Beneficiaries can also use the provider’s official application where supported.
However, they should not assume that every problem can be resolved by repeatedly dialling the code.
Where a transaction fails or an account cannot be accessed, contacting OPay through a verified support channel may be necessary.
Recipients should also retain relevant transaction details to help explain the problem.
How to contact Moniepoint about NERSI
Moniepoint is one of the five payment providers authorised to distribute the grant.
The ministry lists *5573*27# as its designated NERSI USSD code.
Selected beneficiaries may use the service to follow the programme’s payment instructions.
However, account access and transaction problems may require assistance from Moniepoint’s customer support team.
A customer care number, 0700 700 7000, has been reported in recent publications about NERSI.
Because the ministry’s detailed FAQ does not include that number in its contact directory, beneficiaries should verify it through Moniepoint’s official channels.
They should avoid calling unfamiliar numbers circulated in social media groups without independent confirmation.
ALAT by Wema Bank: How to report withdrawal problems
ALAT beneficiaries can contact Wema Bank on 0803 900 3700, according to the ministry.
The government lists *945*23# as the provider’s NERSI service code.
ALAT recipients can also transfer funds to bank accounts or access withdrawal services through Wema Bank branches.
A beneficiary experiencing difficulties should explain whether the problem concerns acceptance, wallet activation, balance confirmation or withdrawal.
Providing accurate information about the stage at which the problem occurred can help the support team investigate.
However, recipients should never disclose confidential PINs or one-time passwords to callers claiming to represent the bank.
MoMo PSB: Numbers to call over NERSI payment
MoMo Payment Service Bank beneficiaries can contact customer support through 671 or 0803 106 7100.
The ministry lists *671*0# as the provider’s NERSI USSD code.
Recipients can use the designated service to follow payment instructions and access supported wallet functions.
The government also identifies MoMo agents as an option for accessing funds.
Where a beneficiary experiences difficulty transferring or withdrawing money, the provider can clarify the applicable procedures.
Recipients should confirm that they are communicating through an official support channel before sharing any account-related information.
NairaGram: Where to report payment complaints
NairaGram beneficiaries can contact 0201 330 0880 or 0201 330 0881, according to the ministry.
The designated NERSI USSD code is *726*00#.
Selected recipients can use the service to follow the provider’s instructions and access supported transfer functions.
Where a transaction cannot be completed, beneficiaries should contact NairaGram directly.
The ministry says NERSI payments are free and that no individual can demand money to release the grant.
Consequently, anyone requesting a processing fee before investigating a complaint should be treated with suspicion.
What if your NERSI payment has not arrived?
The ministry says beneficiaries are contacted in phases.
This means a person may not receive an SMS at the same time as someone else.
However, the government also explains that not everyone is selected during a particular payment phase.
A person who has not received a notification should therefore distinguish between delayed contact and confirmed eligibility.
The ministry says selection is automated and based on existing government records.
No agent can add someone to the list or accelerate payment in exchange for money.
Beneficiaries who have already accepted their grants but are experiencing transaction problems should contact their designated providers.
What information should you prepare before calling?
When contacting customer support, beneficiaries should be ready to explain the issue clearly.
They may need to identify their assigned provider, describe the error message and explain when the problem occurred.
However, no legitimate support agent should ask for a banking PIN, one-time password or confidential authentication code.
The ministry also warns Nigerians against disclosing their Bank Verification Numbers to callers claiming to facilitate NERSI payments.
Anyone receiving suspicious calls should end the conversation and independently contact the relevant provider.
For general programme enquiries, the official NERSI helpline is 0700-022-2222.
The government’s detailed guidance is available on the official NERSI website.
For beneficiaries experiencing difficulties, the most important step is to contact the institution responsible for their payment rather than pay an intermediary promising faster access to the ₦50,000 grant.