Step-by-Step: How to Update Your JAMB SIM and Email If You Lost Access
Candidates who have lost access to the phone number or email address linked to their JAMB profile can now update their details through a new procedure introduced by the Joint Admissions and Matriculation Board.
The development is particularly relevant to candidates who need to access their JAMB profiles but can no longer use the SIM or email address they provided during registration.
JAMB’s system uses the registered phone number and email for important transactions and communication, making access to those details important for candidates using services on the Board’s platform.
The Board’s current procedure provides a way for eligible candidates to replace a lost SIM and update their profiled email through an accredited Computer-Based Test centre. JAMB’s official guidance says the process involves completing a template, verification by a CBT official and authentication of the new email address.
Here is how the process works.
Step 1: Visit an accredited JAMB CBT centre
Candidates who have lost access to their registered SIM or need to update their profiled email should visit an accredited JAMB CBT centre.
JAMB’s official procedure specifically directs candidates to an authorised CBT centre to begin the process rather than attempting to make the change through an ordinary cybercafé or an unofficial platform.
At the centre, inform the official that you need to use the Profiled Email service to replace the lost SIM or update your email.
Step 2: Obtain the required template
The candidate is required to obtain and complete the template provided for the process.
JAMB’s published guidance identifies the document as TEMPL 006.
The form requires details such as the candidate’s registration number, phone number and profile code, alongside the new email address.
The candidate is also required to make a declaration confirming that the information provided is accurate and sign the template.
Step 3: Provide a new email address
Candidates must provide a new email address that they can access.
JAMB says the new email address must not have been previously used on the JAMB platform.
This means candidates should not provide an email address that is already linked to another JAMB profile.
The email should also be active because JAMB will use it for authentication during the process.
Step 4: Let the CBT official process the request
After completing and signing the template, the authorised CBT official enters the request through the relevant JAMB system.
The official uses the CBT Registration App and uploads the completed template.
This part of the process is handled by the CBT centre official using authorised credentials.
Candidates should therefore be cautious about handing their login details to individuals who are not authorised JAMB officials.
Step 5: Authenticate your new email
The new email address must then be verified.
JAMB’s system sends a verification link or code to the new email address provided by the candidate.
The candidate needs to access the email and complete the verification process using the link or code supplied by JAMB.
This is why it is important to provide an email account that you can currently access.
Step 6: Wait for the profile to be updated
Once the new email has been successfully authenticated, JAMB updates the candidate’s profile with the new Profiled Email.
JAMB’s guidance says subsequent communications and transactions can then be directed to the new email.
The system also includes a Messages section where notifications relating to UTME activities can be accessed.
What happens to candidates who lost their SIM?
The procedure was designed to address the problem created when a candidate loses the SIM originally used to create a JAMB profile.
JAMB’s registration guidelines describe the registered mobile number as a unique identifier used for transactions with the Board. The Board advises candidates to keep the number safe because it remains connected to their profile.
The new profiled-email arrangement provides another channel through which communications and transactions can reach candidates who no longer have access to the original SIM.
JAMB’s published guidance says messages and notifications can be sent to the new email and displayed in the candidate’s profile Messages section.
What you should have before visiting the CBT centre
Candidates should go prepared with the information needed to identify their JAMB profile.
This includes:
- JAMB registration number
- The phone number originally linked to the profile
- Profile code, where available
- A new, active email address
- Other identification or information the CBT centre may require for verification
The new email should not have been previously used on the JAMB platform.
Can you use any cybercafé?
Candidates should not treat the process as an ordinary internet-café service.
JAMB’s published procedure specifically refers to an accredited CBT centre, while its official registration guidance states that JAMB services requiring CBT-centre processing are handled through approved centres.
Candidates should therefore verify that the centre they visit is accredited by JAMB before handing over their details.
What if you still have your SIM?
Candidates who still have access to the phone number originally used for their JAMB profile may not need this replacement procedure simply because they have forgotten their password.
JAMB’s official FAQ provides separate procedures for retrieving a lost profile code and resetting a forgotten profile password using the registered mobile number. For example, candidates can send RESEND to 55019 or 66019 to retrieve a lost profile code.
The new profile-email process is particularly relevant to candidates who have lost access to their registered SIM or email and therefore cannot use the normal recovery channels.
Keep your new details safe
After successfully updating the profile, candidates should keep the new email address and any associated login information secure.
JAMB advises candidates to keep sensitive profile information, including passwords, email addresses, registration numbers and e-PINs, private.
Candidates should also avoid giving their JAMB password to CBT centre operators or other individuals. JAMB states that no centre is allowed to request or accept a candidate’s password.
The new procedure gives candidates who have lost access to their original SIM or email another way to maintain access to their JAMB profile, but the process still requires verification through an accredited CBT centre.
FAQ
Can I update my JAMB email if I no longer have access to the old one?
Yes. JAMB has a profiled-email procedure for candidates who have lost access to their previous contact details. The process is handled through an accredited CBT centre.
Can I update my JAMB SIM if I lost the phone number used during registration?
JAMB’s profiled-email service is designed to substitute for a lost SIM by allowing the candidate’s profile to receive communications through a new authenticated email.
Can I use an old email address for the update?
The new email provided for the profiled-email service must not have previously been used on the JAMB platform.
Where can I update my JAMB email and SIM?
The process begins at an accredited JAMB CBT centre.
What happens after I submit the new email?
The new email must be authenticated. JAMB’s system sends a verification link or code to the email, after which the candidate’s profile can be updated.