Paga opens Operations Support Specialist Recruitment: How to Apply

Nigerian fintech company Paga (Pagatech Limited) has announced a new recruitment exercise for qualified graduates interested in joining its customer service team as an Operations Support Specialist in Lagos.

The opportunity is aimed at individuals passionate about delivering exceptional customer experiences while building careers in one of Africa’s leading digital payment companies. Successful applicants will work closely with internal teams to resolve customer complaints, manage incidents, monitor platform performance, and ensure smooth service delivery across Paga’s growing payments ecosystem.

With no application deadline currently specified, interested candidates are encouraged to apply as early as possible.

Paga seeks Operations Support Specialist for customer service team

The available position is for an Operations Support Specialist, a role designed to strengthen Paga’s customer care operations through second-level support and incident management.

Unlike frontline customer service representatives, the Operations Support Specialist focuses on resolving escalated customer complaints, investigating technical issues, coordinating with engineering teams, and ensuring service disruptions are addressed promptly.

The position is based in Lagos State and offers graduates the opportunity to work within Nigeria’s thriving fintech industry.

About Paga

Founded in 2009 by Tayo Oviosu, Paga is a Central Bank of Nigeria (CBN)-licensed Mobile Money Operator that provides digital payment, money transfer, and financial services for individuals and businesses.

The company has grown into one of Africa’s leading fintech firms, offering a broad ecosystem of payment solutions designed to improve financial inclusion. In 2025, Paga was recognized by the Financial Times as one of Africa’s Fastest-Growing Companies.

Employees benefit from a collaborative workplace, comprehensive health insurance, paid annual leave, wellness initiatives, and opportunities for career advancement.

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Key responsibilities of the Operations Support Specialist

Successful candidates will be responsible for ensuring timely resolution of escalated customer issues while maintaining high service standards.

Core responsibilities include:

• Investigating and resolving customer complaints escalated by frontline support teams.
• Coordinating with internal departments and third-party merchants to resolve service issues.
• Managing incident reports and platform-related engineering escalations.
• Monitoring system performance and identifying service disruptions.
• Maintaining accurate records of customer complaints and incident logs within the CRM system.
• Conducting trend analysis on customer complaints to identify recurring issues.
• Preparing periodic operational and performance reports.
• Providing customers with timely updates through phone calls and email communications.
• Supporting walk-in customers where necessary.

The role combines customer service expertise with operational problem-solving and technical coordination.

Eligibility requirements and qualifications

Applicants must possess a Bachelor’s degree with a minimum of Second Class Upper (2:1) in Engineering or another relevant discipline.

Additional requirements include:

• Completion of the mandatory National Youth Service Corps (NYSC) programme.
• Excellent verbal and written communication skills.
• Strong organisational and multitasking abilities.
• High attention to detail.
• Ability to work collaboratively within a team.
• Strong initiative and problem-solving skills.
• Flexibility to adapt to changing operational priorities.

Candidates are also expected to have a good understanding of Paga’s products, services, and systems while demonstrating excellent customer support capabilities.

How to apply for the Paga customer service job

Interested and qualified candidates should submit their applications through Paga’s official recruitment portal using the application link provided in the job advertisement.

No closing date has been announced, meaning applications remain open until further notice.

Applicants are advised to complete their submissions promptly, as recruitment may close once suitable candidates have been identified.

FAQ

What position is Paga recruiting for?

Paga is recruiting qualified candidates for the position of Operations Support Specialist, a customer service role responsible for resolving escalated customer issues and supporting operational excellence.

Where is the Paga Operations Support Specialist job located?

The position is based in Lagos State, Nigeria.

Who can apply for the Paga Operations Support Specialist Job?

Applicants should possess a Bachelor’s degree with a minimum of Second Class Upper (2:1) in Engineering or a related discipline and must have completed the mandatory NYSC programme.

What are the responsibilities of an Operations Support Specialist at Paga?

The role involves resolving escalated customer complaints, coordinating with engineering teams, monitoring service performance, maintaining CRM records, analysing customer trends, and preparing operational reports.

Does Paga require NYSC completion?

Yes. Applicants are required to have successfully completed the National Youth Service Corps (NYSC) programme before applying.

What skills does Paga look for in applicants?

Paga seeks candidates with excellent communication skills, strong organisational ability, attention to detail, problem-solving skills, teamwork, multitasking capability, and customer service experience.

Is Paga a licensed financial institution?

Yes. Paga operates as a Central Bank of Nigeria (CBN)-licensed Mobile Money Operator, providing digital payment and financial services across Nigeria.

How do I apply for the Paga Operations Support Specialist job?

Interested applicants should submit their applications through the official application portal linked in the recruitment announcement.

What is the application deadline?

No application deadline has been specified. Candidates are encouraged to apply as early as possible.

Why should graduates consider working at Paga?

Paga offers exposure to Nigeria’s growing fintech industry, competitive employee benefits, career development opportunities, comprehensive health insurance, and hands-on experience with digital payment systems and customer operations.