Nigerians who previously subscribed to DStv Access, Family, Compact or Compact Plus may notice changes to their packages following MultiChoice’s introduction of a new subscription structure.
The pay-TV company began implementing the changes on November 5, 2026, replacing several familiar package names with a simplified lineup.
Under the new arrangement, DStv offers Starter, Select, Sports and Premium subscriptions.
The company says existing customers will be migrated automatically, meaning they do not need to visit an office or submit an application to move to the new packages.
However, questions remain among subscribers about what happens to their existing subscriptions, whether they must pay additional money and whether their decoders will continue working.
Here is what DStv has officially explained.
Which old DStv packages have been replaced?
According to MultiChoice’s package restructuring announcement, several existing packages have been renamed and repositioned.
| Previous package | New package |
|---|---|
| DStv Access | DStv Starter |
| DStv Family | DStv Select |
| DStv Compact | DStv Sports |
| DStv Premium | DStv Premium in Nigeria |
The company describes Sports as a replacement for Compact, with additional access to major sporting competitions.
It also says Select replaces Family, while Starter takes the place of Access.
Although an earlier continent-wide announcement referred to the top package as Ultimate, DStv’s Nigeria-specific November 5 announcement identifies it as Premium.
Subscribers should therefore use the Nigeria-specific package names when checking their accounts.
What happens to DStv Compact Plus subscribers?
DStv’s new Nigeria package lineup does not list Compact Plus as a separate subscription option.
However, the company’s publicly available FAQ does not specify a universal destination package for every existing Compact Plus subscriber.
This distinction matters because the new Sports package offers every Premier League and UEFA Champions League match, while Premium provides additional sporting events such as Formula 1 and tennis.
An existing Compact Plus subscriber should therefore check the package displayed on their account rather than assume they have automatically moved to Sports or Premium.
DStv says migration is being implemented in phases.
Customers who want a different package from the one assigned to them can make a change through the company’s account management services.
Will DStv subscribers pay more after migration?
The new packages have different prices, and the company acknowledges that the restructuring includes pricing changes.
Starter costs ₦6,000 monthly, Select ₦11,000, Sports ₦21,000 and Premium ₦44,500.
However, these prices alone do not establish how every individual subscriber’s bill will change.
The difference depends on the customer’s previous subscription and the package to which they are migrated.
For example, a customer who moves to Sports will need to consider its ₦21,000 monthly price when budgeting for future renewals.
Subscribers should check their accounts for the applicable package and payment amount.
DStv has not stated in its accessible FAQ that all existing customers must immediately make an additional payment on the day of migration.
Do you need to buy a new decoder?
No.
DStv says customers do not need new decoders because of the package changes.
This means existing compatible equipment should continue to support the restructured subscription lineup.
Subscribers should not confuse a package migration with a decoder replacement exercise.
Anyone receiving a message demanding payment for a compulsory new decoder should verify the claim through DStv’s official customer service channels.
Why does your account still show Compact or Family?
Some subscribers may continue seeing their previous package names even after November 5.
According to DStv, migration is taking place in phases.
The company says customers can receive newly added channels even when their accounts temporarily display the old package names.
Therefore, an unchanged package name does not necessarily mean the subscriber has been excluded from the restructuring.
Customers should check their available channels and account information before concluding that the migration has failed.
How to check your new DStv package
DStv provides several ways to confirm subscription details.
Subscribers can use the MyDStv application, the company’s website or its WhatsApp self-service channel.
The official WhatsApp number published by DStv Nigeria is +234 908 236 8533.
Customers can also dial *288# from their mobile phones to access supported self-service functions.
Through these channels, subscribers can check their balances, manage packages and resolve certain account problems.
The official MyDStv guidance provides further details.
Can you choose a different package?
Yes.
DStv says customers do not need to take action unless they prefer a package different from the one assigned during migration.
For instance, a subscriber who mainly watches local movies may consider Select instead of Sports.
Similarly, someone who wants comprehensive Premier League coverage may prefer Sports over Starter.
However, customers should compare channel availability and prices before switching.
The company also says the DStv Stream application does not require a special update because of the restructuring.
For existing subscribers, the most important point is that migration is automatic, existing decoders remain usable, and customers can select a different package if the assigned option does not suit their needs.