Xiaomi Nigeria opens recruitment for bilingual Customer Support Officer: How to Apply

Xiaomi Technology Nigeria, a subsidiary of the global smartphone and AIoT leader, has announced a new job opening for a Customer Support Officer in Lagos. The position offers a dynamic opportunity for bilingual professionals to join one of the fastest-growing tech companies in the world, with applications open until November 20, 2025.

Why Xiaomi is a Global Tech Powerhouse

Founded in 2010, Xiaomi has built a strong international presence through its innovative Artificial Intelligence of Things (AIoT) platform, integrating smartphones, smart devices, and consumer electronics. The company’s mission is to make cutting-edge technology affordable and accessible to everyone, and its Nigerian operations continue that legacy.

With a workplace culture that values creativity, inclusion, and rapid professional growth, Xiaomi Nigeria gives employees the chance to thrive in a fast-paced, innovation-driven environment within the telecommunications and consumer electronics industries.

Job Role: Customer Support Officer, Full Time in Lagos, Nigeria

The Customer Support Officer (also referred to as Administrative/Customer Support Associate) will serve as a key contact point for customers, handling communication, administrative support, and document translation.

The role is ideal for individuals with strong bilingual communication skills and a passion for delivering seamless customer experiences.

Key Responsibilities

• Bilingual Communication: Handle phone, email, and chat inquiries in both English and French for clients across Nigeria and Francophone Africa.
• Data Management: Use CRM and ERP tools for data entry, order tracking, and report generation.
• Document Preparation: Translate and prepare client documents, presentations, and correspondence between English and French.
• Administrative Support: Manage schedules, coordinate meetings, and maintain organized digital records.

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Required Qualifications & Skills

• Bachelor’s Degree or HND in any discipline.
• Fluency in English and French (both written and verbal) is mandatory.
• 1–3 years of experience in a customer service or administrative role, preferably in technology, telecom, or consumer electronics.
• Strong organizational and interpersonal skills.
• Proficiency in CRM software and Microsoft Office tools.
• Excellent attention to detail and problem-solving ability.

How to Apply for Xiaomi Nigeria Customer Support Officer Job

Interested and qualified candidates should email their CVs to:
[email protected]
Subject line: Customer Support Officer

Application Deadline: November 20, 2025

Candidates are encouraged to apply early, as only shortlisted applicants will be contacted for interviews.

Why You Should Work with Xiaomi Nigeria

Joining Xiaomi means more than just a job, it’s an opportunity to build a tech career within a global brand that values innovation and cross-cultural collaboration.

Employees enjoy:

• Access to international training and career development programs.
• Exposure to cutting-edge consumer technology and AIoT systems.
• A collaborative, tech-focused workplace culture.

FAQ

1. What position is Xiaomi Nigeria currently hiring for?

Xiaomi Technology Nigeria is hiring a Customer Support Officer in Lagos. The role involves bilingual communication, data management, and administrative support.

2. What are the requirements for Xiaomi Nigeria’s Customer Support Officer job?

Applicants need a Bachelor’s degree or HND, fluency in English and French, and 1–3 years of customer service or administrative experience.

3. How do I apply for Xiaomi Technology jobs in Nigeria?

To apply, email your CV to [email protected] with the job title as your subject. Applications close November 20, 2025.

4. What is the deadline for the Xiaomi Nigeria job application?

The application deadline for the Customer Support Officer role is November 20, 2025.

5. Where is the Xiaomi Nigeria job located?

The job is based in Lagos, Nigeria, within Xiaomi’s customer support and administrative department.

6. Does Xiaomi Nigeria require bilingual applicants?

Yes. Fluency in both English and French is mandatory because the role involves serving French-speaking clients.

7. What is the salary for the Customer Support Officer at Xiaomi Nigeria?

While the exact salary is not stated, Xiaomi offers competitive pay, performance bonuses, and training opportunities.

8. Is experience in technology or telecom required for Xiaomi jobs?

Yes. Prior experience in technology, telecommunications, or consumer electronics is an advantage.

9. Does Xiaomi Nigeria offer career growth opportunities?

Yes. Xiaomi provides continuous learning and global career progression opportunities for employees through training and exposure to international operations.