TSB Banking app outage leaves customers locked out for hours: What to know

Millions of tsb customers were left frustrated on Monday after the bank’s mobile and online platforms suffered a prolonged outage, preventing users from accessing their accounts.

Instead of viewing balances or making transactions, customers were greeted with repeated error messages such as “We weren’t able to do that.”

In an update on its service page and social media channels, tsb acknowledged the disruption, confirming that both mobile and internet banking were affected. Branch services and telephone banking, however, continued to operate normally.

The problem began late in the morning and persisted into the afternoon, an especially disruptive time as it coincided with the first day of the month, when many customers handle rent, salary transfers, and bill payments.

The bank apologized for the inconvenience, stating that technical teams were “working urgently to restore services.”

With around five million account holders and more than £35 billion in deposits, tsb plays a significant role in the UK’s banking sector. The institution, originally merged with lloyds in 1995 before splitting after the 2008 financial crisis, was later acquired by banco sabadell in 2015. Earlier this year, sabadell announced plans to sell tsb to rival santander, though the deal is still pending.

This is not the first time tsb customers have experienced technology-related issues. Past outages have raised questions about the bank’s digital infrastructure and its ability to provide reliable online services at a time when many customers depend on mobile banking for daily transactions.