Interswitch Group opens Digital Banking Support Engineer role in Lagos (Hybrid): How to apply 

Interswitch Group, one of Africa’s leading digital payments and commerce companies, has announced a new hybrid tech job opening for a Digital Banking Support Engineer in Lagos, Nigeria. The role is targeted at experienced technology professionals seeking to work at the intersection of digital banking, fintech infrastructure, and cloud-based payment solutions.

The recruitment reflects Interswitch’s continued investment in strengthening its digital banking ecosystem across Nigeria and other African markets, as demand for reliable payment infrastructure and secure financial platforms continues to grow.

About Interswitch Group

Founded as an Africa-focused digital payments company, Interswitch facilitates the electronic circulation of money and exchange of value between individuals, businesses, and institutions. The company plays a critical role in powering payment solutions, wallet technologies, and core banking systems across multiple African countries.

Interswitch is widely recognized for its innovation-driven culture, employee-friendly policies, and strong commitment to professional development within the fintech space.

Role Overview: Digital Banking Support Engineer

The Digital Banking Support Engineer will provide operational and technical support for clients onboarded on Interswitch’s Systegra SaaS platforms, including IBaaS and ISaaS solutions. The role focuses on ensuring high service availability, security compliance, and efficient incident resolution across digital banking and wallet infrastructures.

The position is full-time and hybrid, allowing professionals to balance on-site responsibilities with flexible work arrangements.

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Key Responsibilities and Technical Scope

According to the job listing, the successful candidate will:

• Provide 2nd and 3rd-level technical support for managed services platforms
• Monitor SaaS platforms to ensure optimal system performance
• Manage incidents and service requests via tickets, email, calls, and collaboration tools
• Support core banking technologies, wallet management systems, and fraud prevention tools
• Conduct monthly incident reviews with clients to drive service improvement
• Collaborate with internal engineers and external vendors on escalated issues
• Coordinate change management, product updates, and platform releases
• Track and report Service Level Agreement (SLA) compliance
• Maintain vendor performance dashboards and technical documentation

The role requires a strong balance of technical expertise, stakeholder communication, and operational discipline.

Qualifications and Experience Required

Candidates must possess a BA, BSc, or HND in engineering, computer science, business, or a related field. Interswitch is seeking professionals with 4–6 years of enterprise application support experience, preferably within fintech or financial services organizations.

Relevant certifications are considered a strong advantage, including:

• Relational database certifications (OCA, OCP, OCI)
• ITIL or service management frameworks
• Project management certifications (PMP, PRINCE2, PMI-ACP)
• Microsoft Azure certifications (AZ-900, DP-900, AI-900)

Basic managerial or team coordination experience is also desirable.

Employee Benefits at Interswitch

Interswitch offers a competitive benefits package that includes:

• Competitive compensation
• Learning and development opportunities
• Flexible work arrangements
• Spousal and child education support
• Free lunch and car grant
• Employee savings scheme

These benefits reinforce the company’s reputation as one of Nigeria’s most desirable tech employers.

How to Apply

Qualified and interested candidates should apply via the official application link. No application deadline has been specified, making early application highly recommended.

FAQ

Is Interswitch Group currently hiring in Nigeria?

Yes. Interswitch Group is recruiting for the Digital Banking Support Engineer role in Lagos.

Is the Interswitch tech job remote or hybrid?

The position operates on a hybrid work model, combining on-site and flexible work arrangements.

What experience is required for this role?

Applicants should have 4–6 years of enterprise application support experience, preferably in fintech or financial services.

What certifications improve chances of selection?

Certifications in ITIL, Azure, project management, databases, or service management are highly advantageous.

Does Interswitch offer employee benefits?

Yes. Benefits include competitive pay, flexible work, education support, car grants, free lunch, and professional development programs.

When is the application deadline?

No deadline has been announced. Early application is advised due to expected high interest.