Card Support Officer at Stanbic IBTC Bank in Lagos: Full Job Details, Salary Scope & How to Apply
Stanbic IBTC Bank Hiring Card Support Officer in Lagos
Stanbic IBTC Bank has announced a new full-time job opening for the position of Card Support Officer in Lagos, inviting experienced banking and card operations professionals to apply. The role targets candidates with strong technical expertise in card systems, payment platforms, and customer issue resolution within the banking sector.
As one of Nigeria’s leading financial services institutions, Stanbic IBTC Bank operates across Corporate and Investment Banking, Personal and Business Banking, and Wealth Management. The bank is widely recognized for offering competitive salaries, performance-based incentives, and long-term career growth opportunities, making this role highly attractive to mid-level professionals seeking stability and advancement in the banking industry.
Card Support Officer Role at Stanbic IBTC Bank: What the Job Involves
The Card Support Officer position is designed to provide second-level operational and technical support for all card-related services, including credit cards, debit cards, and prepaid cards. The officer will work closely with internal teams, external payment processors, and card scheme networks to ensure timely resolution of customer issues and compliance with regulatory standards.
This role plays a critical part in maintaining customer trust and operational efficiency, especially as digital payments and card usage continue to grow across Nigeria’s financial ecosystem.
Key Responsibilities of the Card Support Officer
Successful candidates will be responsible for handling escalated card issues across multiple banking channels. Core duties include:
- Providing second-level support for card-related complaints logged through branches, customer contact centres, relationship managers, and digital platforms
- Working with card management systems (CMS) for credit and prepaid cards, switches, authorization networks, fraud monitoring tools, and dispute or chargeback platforms
- Managing end-to-end card lifecycle processes, including PIN reissuance, card renewal, reactivation, closure, limit changes, and statement generation
- Liaising with payment processors such as Network International and Interswitch to resolve complex or escalated cases
- Ensuring all issues are logged, tracked, and resolved within agreed Service Level Agreements (SLAs)
- Maintaining strict compliance with scheme rules, regulatory guidelines, and internal operating procedures
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Qualifications and Experience Required
To be eligible for the Card Support Officer role at Stanbic IBTC Bank, applicants must meet the following requirements:
- A first degree (BA, BSc, or HND) in IT, Business, Economics, or a related discipline
- 4–6 years of professional experience in card operations, banking operations, or digital channel support
- Hands-on experience with switches, card systems, and payment platforms
- Proven ability to work directly with customers and resolve technical or operational issues efficiently
Skills and Competencies Stanbic IBTC Is Looking For
Beyond technical expertise, the bank places strong emphasis on behavioural and interpersonal competencies. Ideal candidates should demonstrate:
- Strong communication and documentation skills
- Ability to manage difficult customer calls and high-pressure situations
- Effective team collaboration and stakeholder engagement
- Analytical thinking, attention to detail, and a commitment to upholding standards
- Proficiency in workflow management and query resolution across electronic communication channel
How to Apply for the Card Support Officer Role at Stanbic IBTC Bank
Interested and qualified candidates are encouraged to apply online through the official application link provided by the employer. As the deadline has not been specified, early submission is strongly recommended to improve selection chances.
FAQ
What is the Card Support Officer role at Stanbic IBTC Bank?
It is a mid-level banking role focused on resolving card-related issues for debit, credit, and prepaid cards while supporting digital payment operations.
Where is the Card Support Officer job located?
The position is based in Lagos, Nigeria.
What qualifications are required for this role?
Applicants must have a BA, BSc, or HND in IT, Business, Economics, or a related field.
How much experience is needed for the Stanbic IBTC Card Support Officer job?
Candidates need 4–6 years of experience in card operations, banking operations, or digital channels support.
Is the Card Support Officer role full-time?
Yes, it is a full-time position.
What systems will the Card Support Officer work with?
The role involves working with card management systems, switches, authorization networks, fraud monitoring tools, and chargeback platforms.
What is the application deadline?
The deadline is not specified, so applicants are advised to apply as soon as possible.
Is Stanbic IBTC Bank a good place to work?
Yes. Stanbic IBTC Bank is known for competitive salaries, performance bonuses, and strong career development opportunities.