SASSA temporarily shuts its offices in Dr Kenneth Kaunda and Matlosana, gives key reason

The South African Social Security Agency (SASSA) has announced the temporary closure of its Dr Kenneth Kaunda District and Matlosana Local Office due to a severe water shortage affecting the area. Both offices operate from the same building and have suspended all in-person services until the water supply is restored.

According to SASSA, the water crisis has made it impossible to maintain normal operations, prompting the agency to suspend physical services in the interest of health, safety, and operational efficiency. Beneficiaries who rely on these offices have been urged to use alternative service channels or delay their visits until the offices reopen.

“We apologize for any inconvenience this may cause to our beneficiaries and stakeholders,” SASSA said in a statement. “We appreciate your understanding and patience during this time.”

SASSA confirmed that updates on the reopening of the affected offices will be provided as soon as the water supply is fully restored. The agency continues to encourage grant beneficiaries to make use of its self-service options where possible.

The closure affects both new applicants and existing beneficiaries seeking assistance or information related to their social grants.

Below is the full statement:

SASSA Dr Kenneth Kaunda District and Matlosana Local Office temporarily closed due to water shortage.

SASSA announces the temporary closure of Dr Kenneth Kaunda District and Matlosana Local office both in the same building. This is due to a severe water shortage in the area which affects all services normally provided by the offices.

We apologize for any inconvenience this may cause to our beneficiaries and stakeholders. Individuals who require assistance are urged to utilize alternative service channels or postpone their visits until the office reopens.

Alternative SASSA service channels are as follows:

• SASSA Toll-free Number: 0800 60 10 11

• Email: [email protected]

  
  
  

• Online Portal: Visit the SASSA website for self-service options services.sassa.gov.za

SASSA will provide updates on the reopening of the mentioned offices as soon as the water supply is restored. We appreciate your understanding and patience during this time.

https://twitter.com/OfficialSASSA/status/1943664844986515565

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