SASSA confirms July 2025 COVID-19 SRD payments: What beneficiaries need to know

The South African Social Security Agency (SASSA) has officially confirmed that payments for the COVID-19 Social Relief of Distress (SRD) grant for July 2025 will be disbursed between July 25 and July 31. The announcement offers relief to millions of beneficiaries eagerly awaiting the monthly R350 grant, especially amid rising economic hardship in the country.

According to SASSA, the payment schedule applies to those whose applications have been approved and whose bank details have been successfully verified.

Approved but Not Paid? Here’s Why

SASSA has addressed a common concern raised by many applicants—being approved for payment but not receiving the funds.

The agency explains that this is usually due to:

• Incorrect or outdated banking details,

• Pending bank verification, or

• A “referred” application status, which often signals a need for identity confirmation.

  
  
  

These issues prevent the system from processing payouts despite approval status.

COVID-19 SRD payment dates for July 2025@The_DSD @nda_rsa #SocialGrantPayments pic.twitter.com/mDuMdGuTlO

— SASSA (@OfficialSASSA) July 24, 2025

Steps to Resolve Payment Delays

SASSA has advised all affected applicants to update their information via the official SRD website at www.srd.sassa.gov.za.

To amend banking details or verify a referred status:

• Go to the “Application Status” tab,

• Enter your ID and phone number,

• Follow the prompts to correct or verify your banking details.

  
  
  

For referred statuses specifically, beneficiaries are encouraged to visit www.srd.sassa.gov.za/sc19/ekyc/referredstatus and complete identity verification using facial recognition or alternative ID confirmation tools.

When Will the Money Reflect?

Once banking details have been successfully verified, payments will typically reflect during the next pay run. While exact timelines may vary depending on bank processing speeds, most beneficiaries should expect their funds within the official pay week, provided all information is accurate and up to date.

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What If You See a Payment Date but No Funds?

SASSA has also noted that some beneficiaries may see a payment date reflected in their portal but not receive any money. This, according to the agency, could be a result of the bank rejecting the deposit due to account mismatches, closures, or technical errors.

In such cases, beneficiaries are advised to:

• Contact the SASSA toll-free call centre on 0800 601 011, and

• Confirm that the account used is active and registered in their own name.

How to Contact SASSA for Help

For any queries, changes, or updates, SASSA provides several ways for beneficiaries to get in touch:

• Toll-Free Hotline: 0800 60 10 11

• Website: www.sassa.gov.za

• WhatsApp Support: 082 046 8553

• Email Support: [email protected]

• Online Grant Services: services.sassa.gov.za

SASSA emphasizes that communication and identity verification are critical steps in preventing fraudulent activity and ensuring that funds reach the right recipients.

SASSA concludes its notice with its core mission statement: “Paying the right social grant, to the right person, at the right time and place. NJALO!”—a reminder of its commitment to uphold service delivery amid growing pressures on public welfare systems.