Taxpayers to experience service disruption as SARS upgrades digital platforms
SARS upgrades digital platforms to enhance service delivery – expect brief disruptions on 15 July
In a continued effort to modernise its operations and provide a seamless digital experience for taxpayers and traders, the South African Revenue Service (SARS) has announced a scheduled upgrade to its digital platforms set to take place on Tuesday, 15 July 2025, from 22:00 to 23:00.
According to SARS, the scheduled upgrade is part of ongoing efforts to align with its Vision 2024 of becoming a “smart, modern SARS with unquestionable integrity that is trusted and admired.” Central to achieving this vision is the enhancement of its technology infrastructure to ensure high levels of system availability, robustness, and security.
SARS emphasised that its digital platforms—including eFiling, Tax, and Customs services—play a pivotal role in simplifying tax compliance and building public trust and confidence. To maintain optimal functionality, the organisation conducts regular system upgrades, enhancements, and maintenance.
“While the upgrades are underway, users may experience intermittent service interruptions,” SARS noted in a statement. The agency urged taxpayers and traders to plan their online interactions accordingly to avoid disruptions.
The upgrade reaffirms SARS’s strategic objective to provide streamlined and secure online services, supporting the broader goal of fostering transparency and efficiency in tax administration.
Below is the statement as released via its official website.
SARS Digital platform upgrades on 15 July 2025
15 July 2025 – Achieving our Vision of a smart, modern SARS with unquestionable integrity that is trusted and admired is of paramount importance. Pivotal to the delivery of our vision are our digital platforms and technology infrastructure. To provide clarity and certainty, make it easy for taxpayers and traders to comply with their obligations and building public trust and confidence, our technology assets must demonstrate the highest levels of availability, robustness, and security.
In accordance with our Vision and Strategic Objectives, which include modernising our systems to provide Digital and Streamlined online services, we are hard at work ensuring that our digital platforms and technology infrastructure are available, robust, and secure, by performing regular upgrades, enhancements, and maintenance.
Considering the above, SARS Digital platform upgrades are scheduled for: Tuesday, 15 July 2025 from 22:00 – 23:00.
During this time, you may experience intermittent service interruption on our eFiling, Tax and Customs Digital Platforms.