Customer Care Job at First Bank of Nigeria: See CRM Analyst Requirements, Deadline and How to Apply

First Bank of Nigeria (FBN) has opened applications for a new customer care job in Lagos, inviting qualified candidates to apply for the position of Customer Experience CRM Analyst as part of its latest First Bank recruitment 2026 exercise.

The vacancy is expected to draw strong interest from Nigerians searching for bank jobs in Nigeria, customer care jobs in Lagos, and CRM analyst jobs in the financial sector. The application deadline for the role is April 10, 2026.

As one of the country’s most recognized financial institutions, First Bank of Nigeria remains a major employer in the banking industry. The opening is particularly notable because it targets candidates with strong experience in Microsoft Dynamics 365, CRM systems, and customer experience support, areas that continue to grow in demand across Nigeria’s banking and digital service sectors.

First Bank Recruitment 2026: What Job Seekers Should Know

According to the listing, First Bank of Nigeria is currently recruiting for the role of Customer Experience CRM Analyst, a full-time position based in Lagos, Nigeria.

The bank is described as a Nigerian multinational financial services company headquartered in Lagos, and one of the largest banks in the country by total deposits and gross earnings. The job notice also highlights some of the benefits associated with working at First Bank, including:

Medical coverage for employees and their families
Free annual comprehensive medical check-ups
Access to different types of leave

For job seekers interested in First Bank customer care jobs, the role appears to be more technical and strategic than a traditional call centre opening, with a strong focus on CRM performance, user support, training, reporting, and stakeholder management.

What the First Bank CRM Analyst Will Do

The Customer Experience CRM Analyst role at First Bank involves a mix of project management, application support, help desk operations, training, and continuous improvement.

Project and Stakeholder Management Responsibilities

According to the listing, the successful candidate will:

Conduct sanity checks on deployed CRM modules and features
Coordinate User Acceptance Testing (UAT)
Facilitate the development of Business Requirement Documents (BRDs)
Engage internal stakeholders to gather feedback and align CRM functions with business needs
Track project milestones and ensure timely deployment of CRM improvements

Application Support and CRM Optimization

The role also includes:

Acting as a liaison between end users, vendors, service providers, and the IT team
Designing CRM-related reports such as dashboards, list views, and analytics
Configuring workflow rules, automation, and business processes
Collaborating with internal and external teams to maintain and optimize the CRM environment
Providing technical support and troubleshooting software issues
Monitoring system performance and recommending improvements

Help Desk Support, Training and Documentation

In addition, the CRM Analyst will:

Respond to user and system issues promptly
Analyze recurring issues and propose long-term fixes
Maintain monthly usage statistics and monitor CRM adoption
Train new and existing users on CRM functions and updates
Develop user guides, training materials, and documentation
Promote user adoption through workshops, demos, and support sessions

Continuous Improvement and Innovation

The listing also emphasizes that the analyst should:

Identify opportunities to improve the CRM solution
Stay updated on Microsoft Dynamics 365 developments
Recommend new tools and features
Use feedback and data insights to refine CRM strategies

This makes the role particularly important in supporting customer experience transformation and digital workflow efficiency within the bank.

Remote Jobs at Salesplat Technologies: N450k and N1m Monthly Roles, Requirements and How to Apply

First Bank of Nigeria CRM Analyst Requirements

Applicants interested in the First Bank of Nigeria Customer Experience CRM Analyst position must meet both educational and technical requirements.

Educational Requirement

Candidates should have a background in:

Computer Science
Information Technology
Or another relevant numerate discipline

Technical and Professional Requirements

The listing states that ideal candidates should have:

Experience using Microsoft Dynamics 365
Experience implementing Dynamics 365 across business functions such as services and sales
Proficiency in Microsoft CRM tools
Strong knowledge of Microsoft Power Platform, including:
- Power BI
- Power Apps
- Power Automate
Excellent presentation skills
Strong stakeholder management ability
Exceptional written and verbal communication skills

For professionals already working in CRM support, customer experience systems, enterprise applications, or banking technology, this role may represent a strong career opportunity.

How to Apply for the First Bank Customer Care Job

Interested and qualified candidates are expected to apply online through the application link provided in the recruitment listing.

Application Process

Applicants are instructed to click the application link to submit their application.

Deadline

The deadline to apply for the First Bank of Nigeria customer care job is:

April 10, 2026

Because the deadline is close, interested applicants may need to act quickly and ensure their CV and professional profile align with the technical nature of the role.

Why This First Bank Job Is Attracting Attention

The First Bank of Nigeria recruitment 2026 listing is already likely to generate strong online interest because it combines three things many job seekers actively search for:

A trusted banking brand
A customer care-related role
A growing demand for CRM and Microsoft Dynamics 365 professionals

Unlike entry-level customer service openings, this role is more specialized and may suit candidates who already have experience in CRM administration, enterprise software support, business process automation, and digital customer engagement.

For many Nigerians searching for First Bank job vacancies, bank jobs in Lagos, or customer experience analyst roles, this vacancy stands out as a potentially competitive opportunity.

FAQ: First Bank of Nigeria Customer Care Job 2026

1. Is First Bank of Nigeria hiring in 2026?

Yes. First Bank of Nigeria is currently accepting applications for a Customer Experience CRM Analyst role as part of its 2026 recruitment.

2. What job is available at First Bank of Nigeria right now?

The available role is:

Customer Experience CRM Analyst

This vacancy is listed under Customer Care Jobs and is based in Lagos, Nigeria.

3. What is the deadline for the First Bank customer care job?

The application deadline is April 10, 2026.

4. Where is the First Bank CRM Analyst job located?

The role is located in Lagos, Nigeria.

5. What qualification is required for the First Bank of Nigeria customer care job?

Applicants must have:

The listing also states that candidates should have a background in Computer Science, IT, or another relevant numerate discipline.

6. Is this First Bank job a regular customer service role?

Not exactly. Although it is listed under Customer Care Jobs, the Customer Experience CRM Analyst role is more technical and strategic than a standard front-desk or call-centre customer service role. It focuses on:

CRM systems
User support
Stakeholder management
Reporting and analytics
System training
Microsoft Dynamics 365 optimization

7. What does a Customer Experience CRM Analyst do at First Bank?

The role involves:

Monitoring CRM system performance
Supporting users and resolving technical issues
Coordinating UAT and BRDs
Creating dashboards and reports
Configuring workflows and automation
Training users
Improving CRM adoption and customer experience processes

8. Does First Bank require Microsoft Dynamics 365 experience?

Yes. The listing specifically requires:

Experience using Microsoft Dynamics 365
Experience implementing it across business functions such as sales and services

9. What other technical skills are required for the First Bank CRM Analyst role?

Candidates should be proficient in:

Microsoft CRM tools
Power BI
Power Apps
Power Automate

These are part of the Microsoft Power Platform.

10. How do I apply for the First Bank of Nigeria customer care job?

Applicants are instructed to apply online by clicking the green “APPLY HERE” button on the original job listing page.

11. Is there an email address for First Bank job applications in this listing?

The provided listing does not include a direct email for application. Instead, candidates are told to use the application button on the listing page.

12. Is the First Bank customer care job legit?

Based on the information provided, the role appears as a recruitment listing for First Bank of Nigeria. However, applicants should still:

Confirm the role through official career pages where possible
Avoid paying money for recruitment
Verify the application link before submitting personal details

13. What kind of person should apply for this First Bank role?

This role is ideal for professionals with experience in:

CRM systems
Customer experience technology
Microsoft Dynamics 365
Business process automation
Technical user support
Banking or enterprise application environments

14. Is this a graduate job at First Bank?

The listing appears under Graduate Jobs, but the responsibilities suggest it is more suitable for candidates with specialized technical experience, not fresh graduates without CRM exposure.

15. What benefits were mentioned in the First Bank job listing?

The listing mentions that First Bank offers:

Medical coverage for employees and their families
Free annual comprehensive medical check-ups
Various leave options

16. Why is the First Bank CRM Analyst job trending?

It is likely attracting attention because:

It is a First Bank of Nigeria vacancy
It is in the banking sector
It involves a sought-after role in CRM and customer experience
Many job seekers are actively searching for bank jobs in Lagos and Nigeria

17. Is this role good for someone with Power BI or Power Apps experience?

Yes. The role specifically mentions Power BI, Power Apps, and Power Automate, making it relevant for candidates with Microsoft Power Platform skills.

18. Can someone without CRM experience apply?

The listing strongly suggests that CRM experience is essential, especially with Microsoft Dynamics 365. Candidates without that background may find it difficult to compete.

19. What should applicants do before applying for the First Bank job?

Before applying, candidates should:

Update their CV
Highlight Dynamics 365 and Power Platform experience
Show examples of CRM support or deployment work
Emphasize stakeholder management and reporting skills
Apply before April 10, 2026