Did SASSA say Capitec and Tyme Bank clients will lose their grants?

A viral image claiming that Capitec and TymeBank users must reconfirm their details with the South African Social Security Agency (SASSA) before 28 August 2025 has caused widespread confusion among grant beneficiaries. The graphic, which warns that failure to comply could result in suspended payments, is now confirmed to be fake, sparking concern over the increasing trend of misinformation targeting vulnerable citizens.

The image, shared widely on WhatsApp, Facebook, and X (formerly Twitter), carried a stern warning to SASSA beneficiaries who use Capitec and TymeBank: update your banking details or risk losing your social grant. It specifically mentioned recipients of both the core SASSA grants and the R350 Social Relief of Distress (SRD) grant, fueling anxiety among millions who rely on these payments for daily survival.

However, fact-checkers and official sources have debunked the graphic as false information. The image in circulation was quickly marked as “FAKE,” with no corroboration from SASSA’s verified communication platforms, such as its website, official social media pages, or trusted government announcements.

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The Anatomy of the Fake Notice

The misinformation was made to look authentic, using SASSA branding and official-sounding language to appear credible. It stated that “missing information could stop your SASSA payment” and that users of Capitec and TymeBank specifically were at risk. The date, 28 August 2025, added urgency, making the message seem timely and action-driven.

But crucial red flags were present. There was no source link to an official SASSA update, and the notice lacked proper formatting typical of government communication. More importantly, SASSA has not released any directive requiring grant recipients to reconfirm banking details by the stated deadline.

SASSA’s Official Response

SASSA has since addressed the situation, urging beneficiaries not to panic and to disregard the viral message. The agency reiterated that all legitimate updates or changes to beneficiary requirements will be shared only via their official website, verified social media handles, and through established communication channels.

Moreover, the agency warned against acting on unauthenticated messages and advised beneficiaries to verify any such claims before providing personal details or making changes to their accounts. Scammers often use these tactics to exploit vulnerable individuals, especially those dependent on state support.

The viral post reads:

[FAKE NEWS ALERT]

SASSA urges all beneficiaries and members of the public to disregard the false information shown below. The content did not originate from SASSA and is completely misleading.
Always rely on SASSA’s official platforms for accurate and verified updates.… pic.twitter.com/EHjay5FyQW

— SASSA (@OfficialSASSA) July 28, 2025

The South African Social Security Agency (SASSA) has issued an urgent notice to all Capitec and Tyme Bank clients receiving social grants: you must reconfirm your banking details with SASSA by 28 August 2025 or risk having your payments delayed or suspended. This requirement affects beneficiaries of both core grants and the R350 Social Relief of Distress (SRD) grant.

But reacting, SASSA said:

SASSA urges all beneficiaries and members of the public to disregard the false information shown below. The content did not originate from SASSA and is completely misleading. Always rely on SASSA’s official platforms for accurate and verified updates.

The Risk of Misinformation

This incident highlights the real danger of misinformation in the digital age. For millions of South Africans, SASSA grants are a financial lifeline. Scare tactics such as this not only cause undue stress but can also result in unnecessary trips to local offices, long queues, and potential fraud if people act based on false information.

The spread of such disinformation also places additional strain on SASSA’s systems and public trust, making it harder for the agency to maintain efficient service delivery. In some cases, fraudsters use fake notices to harvest personal data, which can lead to identity theft or financial scams.

What Should You Do?

If you receive such messages in the future, always:

• Cross-check with SASSA’s official website: www.sassa.gov.za

• Follow their verified social media pages for real-time updates.

• Call the SASSA toll-free helpline (0800 60 10 11) for clarity.

• Do not share personal information with unverified sources.

• Report the fake notice to social media platforms or the authorities.

As we approach important payment cycles, it’s crucial for SASSA beneficiaries to remain vigilant and informed. Disregard any message not issued by SASSA directly. While digital platforms offer convenience, they also open the door to falsehoods that can hurt the most vulnerable in society.

Don’t fall for the fear. Stay informed. Stay safe.