How to claim your Amazon Prime refund from the $2.5 Billion FTC settlement

Amazon’s $2.5 billion settlement with the Federal Trade Commission (FTC) has left millions of Prime subscribers wondering: Am I eligible for a refund, and how do I get it? With $1.5 billion set aside to reimburse customers, this marks the FTC’s largest-ever consumer settlement. Here’s what you need to know about filing your claim and securing your share.

Who Is Eligible for an Amazon Prime Refund?

The FTC determined that Amazon used “subscription traps” that tricked customers into signing up for Prime and made it difficult to cancel. According to the settlement, eligibility extends to:

• Customers who enrolled in Prime between June 23, 2019, and June 23, 2025.
• Subscribers who tried but failed to cancel their membership during that period.
• Customers who used no more than three Prime benefits in the first year of enrollment under the “challenged enrollment flows” (such as the checkout page, shipping option page, or Prime Video sign-ups).

Refunds will be capped at $51 per customer, equivalent to the membership fee, though the final amount could be lower depending on the number of claims filed.

How Much Money Can You Expect to Receive?

The settlement outlines a tiered refund process:

1. Automatic Refunds: Eligible customers who meet the FTC’s criteria will receive payments within 90 days of the FTC’s order.
2. Claim Submissions: Others can file a claim for unintentional enrollments or failed cancellation attempts. These claims must be submitted within 180 days of receiving notification.
3. Refund Limits: Customers can receive refunds for the total membership fees they paid (up to $51). However, if claims exceed available funds, payouts will be adjusted on a pro rata basis, meaning many claimants may receive less.

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How Do You File a Claim for Your Amazon Prime Refund?

The FTC has not yet launched the official claims website, but once it goes live, it will be accessible via:

• Amazon.com and the Prime membership page
• The Amazon app, or
• Direct email and mail notifications sent to eligible customers.

Here’s the process you can expect:

1. Wait for Amazon’s automatic refunds to be processed.
2. If you are not refunded automatically, check your email or mail for a claim form notification.
3. Submit your claim online, by prepaid mail, or via email within the 180-day deadline.

Amazon is legally required to notify eligible customers and provide clear instructions for claims.

FAQ – Amazon Prime Refund FTC Settlement

Q1: Who qualifies for the Amazon Prime refund?

Anyone who enrolled in Prime or attempted to cancel unsuccessfully between June 23, 2019, and June 23, 2025 may qualify.

Q2: How much money will I get from the settlement?

Refunds will cover up to $51 per customer, the cost of an annual Prime membership. The actual amount may be lower if claims exceed available funds.

Q3: Will refunds be automatic?

Yes. The first round of refunds will be automatic for customers flagged by the FTC’s criteria.

Q4: How do I file a claim if I don’t get an automatic refund?

You’ll receive an email or mailed claim form with instructions. You can submit your claim online, by prepaid mail, or by email.

Q5: When will I get my refund?

Automatic refunds will be issued within 90 days of the FTC’s order. Claim-based refunds must be submitted within 180 days of notification.

Q6: Where will the claim form be available?

The claims site will be linked on Amazon.com, the Prime membership page, and the Amazon app once it’s live.

Q7: Why is Amazon paying this settlement?

The FTC found that Amazon used deceptive “subscription traps” that enrolled customers in Prime without clear consent and made cancellation overly difficult.

Q8: What if I used Prime benefits after signing up?

If you used more than three Prime benefits within your first year of enrollment, you may not qualify for a refund.

Q9: Can I get a refund if I tried to cancel Prime but couldn’t?

Yes. Subscribers who attempted to cancel but were unsuccessful are also eligible for refunds.

Q10: Will I definitely get $51?

Not necessarily. Refunds are capped at $51 but may be reduced on a pro rata basis depending on how many claims are filed.